Refund policy

Effective Date: Aug 25, 2026

1. Returns

At GoldMiles, customer satisfaction is important to us. Eligible physical products may be returned within 30 days of delivery.

To qualify for a return:

The item must be unused, unaltered, and in its original condition.
Coins and collectibles must remain in their original protective holders, flips, or original U.S. Mint packaging.
Proof of purchase, such as an order number or receipt, is required.

Items that have been used, written on, altered, or otherwise damaged after delivery may not be eligible for return.

2. How to Request a Return

To request a return, please contact us at contact@goomiles.com before sending the item back.

Please provide your name, order number, and the reason for your return.

Once your return is approved, we will provide the applicable return instructions and designated U.S. return address.

Please do not send a return without prior approval. Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at contact@goomiles.com.

Please include:

Your name
Order number
Description of the issue
Clear photos or video showing the problem

For eligible damaged, defective, or incorrectly shipped items, GoldMiles covers the applicable return shipping costs.

4. Exchanges

Exchanges are available only for eligible damaged, defective, or incorrect items and are subject to inventory availability.

5. Order Changes & Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate requests received before an order is processed. However, once an order has been processed or shipped, we may be unable to change the customer's name, shipping address, billing information, products, or quantities.

We cannot add discount codes retroactively or combine or split orders after they have been placed.

6. Order Confirmation

You will receive an order confirmation email after your order has been successfully placed.

When your physical order ships, you will receive a shipping confirmation email with tracking information. Tracking information may take up to 24 hours to become available or update in the carrier's system.

7. Estimated Delivery

Orders are generally processed within 1–2 business days, Monday through Friday, excluding public holidays.

For eligible physical products, transit typically takes 4–5 business days, depending on the destination.

The estimated total delivery time is approximately 5–7 business days.

Please refer to your tracking information for the most current delivery status. Delivery times may be affected by carrier delays, weather, holidays, or circumstances outside GoldMiles' reasonable control.

8. Return Shipping & Shipping Fees

For voluntary returns or returns due to a change of mind, the customer is responsible for return shipping costs.

GoldMiles does not charge restocking or handling fees for eligible returns.

Original shipping charges may not be refundable for voluntary returns, refused shipments, cancellations, or undeliverable shipments, except where otherwise required by applicable law.

9. Refunds

Once an approved return is received and inspected, we will notify you by email regarding the status of your refund.

Approved refunds are issued to the original payment method within 7 business days after inspection and approval.

Your bank or card issuer may require additional time for the refund to appear on your account.

10. Digital Products

Due to the nature of digital products, digital products cannot be physically returned after delivery or download.

If you experience a technical issue with a GoldMiles digital product, please contact contact@goomiles.com with your order number and details of the issue.

We will review the issue and provide reasonable assistance where applicable.

11. Customs, Duties & Taxes

For international shipments, where available, customers may be responsible for customs duties, import taxes, tariffs, and other fees imposed by the destination country.

These charges are generally the customer's responsibility unless otherwise stated at checkout or required by applicable law.